Frequently Asked Questions
Everything you need to know about your Roborock experience in Turkey.
Are the products sold on this site official Turkish versions?
Yes, all products on Roborock Türkiye Resmi Sitesi are official Turkish versions, coming with localized power plugs and full compliance with local electronics regulations.
What is the warranty coverage for Roborock vacuum cleaners?
Every Roborock device purchased through our official store includes a 2-year manufacturer warranty, serviced by authorized technical centers located across Turkey.
How long does shipping take within Turkey?
Orders are typically processed within 24 hours. Delivery to major cities like Istanbul, Ankara, and Izmir usually takes 1-2 business days, while other provinces may take 3-5 business days.
Can I return my product if I change my mind?
Yes, we offer a 14-day return policy for unopened and unused products in their original packaging, in accordance with Turkish consumer protection laws.
Which payment methods do you accept?
We accept all major credit and debit cards, including installment options for supported Turkish banks, as well as secure wire transfers.
Where can I find replacement filters and brushes?
Original accessories and replacement parts such as HEPA filters, side brushes, and mop cloths can be purchased directly from our 'Accessories' section to ensure peak performance.