Returns & Exchanges

At Roborock Türkiye Resmi Sitesi, we prioritize your satisfaction with our smart home technologies. If you are not completely satisfied with your purchase, you can return your device within 14 days of delivery in its original condition and packaging.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to your order history to submit a formal return request or contact our customer support team directly.

• 2.
  Package Your Device

  Ensure the product is placed in its original box with all included accessories, manuals, and protective materials to prevent damage during transit.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at the nearest authorized courier point for secure delivery to our service center.

• 4.
  Inspection and Refund

  Once our technical team verifies the device's condition, your refund will be processed to your original payment method within 7 to 10 business days.